Shipping
How Long Will My Order Take To Arrive?
Orders in United Kingdom and Hong Kong will be delivered within 2-2.5 weeks.
International orders will be delivered within 3-4 weeks.
Which Courier Will Deliver The Order?
It depends on the delivery area and the type of shipment. When the order leaves our warehouse we will send you an e-mail with the courier information.
What Happens If I'm Not At Home When The Order Is Delivered?
If you are not home when the order is delivered, the courier will contact you for re attempt. You can also call the courier directly and give them the order tracking number to arrange a delivery date.
Who Will Pay Customs, Duties And Taxes?
All international orders may be subject to taxes, fees, surcharges and duties (if applicable).
Taxes and fees are based on many factors, including location, material, item value, etc. We have no control over these charges and cannot predict what they may be as customs policies vary widely from country to country.
If your order does require any additional charges, they must be paid by the customer for the package to clear customs.
Any custom charges or import duties imposed are sole responsibility of the buyer.
The custom charges are imposed by destination country's customs department. In case Parcel/order is not received upon arrival due to such may result in parcel being held/discarded, House of Orchid will not be responsible